Privacy Policy

Touchwood Asset Management (ABN to be confirmed) respects your privacy. This policy explains how we collect, hold, use and disclose personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or submitting an enquiry, you agree to the handling of your personal information as described below.

1. What we collect

We collect personal information that you give us directly, including:

• Contact details — your name, email address and phone number, when you submit an enquiry, book an inspection, request a valuation or request a property review.
• Property information — the address or suburb of a property, its type and size, the number of properties you own, and details of any current management arrangement.
• Correspondence — the content of messages you send us by form, email or phone.

We also collect certain information automatically when you visit the site, as described in section 4.

You may deal with us anonymously or under a pseudonym where it is lawful and practicable. In most cases we will need your contact details to respond to an enquiry.

2. Why we collect it

We use personal information to:

• respond to your enquiry and provide the service you asked for;
• prepare property reviews, appraisals, valuations and management proposals;
• arrange and conduct property inspections;
• manage properties, leases and tenancies where we act for you;
• send you information about our services, where you have asked for it or would reasonably expect it;
• improve this website and understand how it is used;
• meet our legal and regulatory obligations.

3. Who we disclose it to

We may disclose your personal information to:

• service providers who help us operate our business — including website hosting, email, customer relationship and spreadsheet platforms;
• trades, contractors and inspectors, where required to carry out work on a property we manage for you;
• landlords, tenants, prospective tenants or purchasers, where relevant to a transaction you are party to;
• professional advisers, and government or regulatory bodies where required or authorised by law.

We do not sell your personal information. We do not disclose it to third parties for their own marketing purposes.

Overseas disclosure

Some of our service providers — including analytics and advertising platforms — store data on servers outside Australia, including in the United States. Where we disclose information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the APPs.

4. Cookies, analytics and advertising

This website uses cookies and similar technologies to operate the site and understand how it is used.

Google Analytics

We use Google Analytics to collect information about pages visited, time on site, approximate location and the referring source. This data is aggregated and is not used to identify you personally. You can opt out using the Google Analytics Opt-out Browser Add-on.

Meta Pixel

We use the Meta Pixel so that we can measure the results of advertising on Facebook and Instagram, and show relevant ads to people who have visited this site. The pixel records page views and actions such as submitting an enquiry form, and shares this with Meta Platforms, Inc. You can control how ads are targeted to you through your Facebook ad preferences.

Managing cookies

Most browsers let you refuse or delete cookies. Blocking cookies may affect how parts of this website function.

5. How we hold and protect it

Personal information is held in electronic form on services operated by us and our providers. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure — including access controls, encrypted connections and limiting access to staff who need it.

No method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to us over the internet.

We keep personal information only as long as needed for the purposes described above, or as required by law, after which we take reasonable steps to destroy or de-identify it.

6. Direct marketing

We may send you information about our services where you would reasonably expect it. Every marketing message includes an unsubscribe option, and you can opt out at any time by contacting us at admin@touchwoodasset.com. We will action the request promptly and at no cost.

7. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable period, and will tell you the reason if we refuse a request.

8. Complaints

If you believe we have breached the Australian Privacy Principles, contact us first using the details below. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

9. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the date it was last updated.

10. Contact us

Touchwood Asset Management
1423/1 Queens Road, Melbourne VIC 3004
Email: admin@touchwoodasset.com
Phone: +61 413 889 388