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Make the Switch Today

Discover why property owners choose Touchwood Asset Management for their investment needs

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Get in Touch

We're here to help with all your property management needs. Reach out to us through any of the channels below.

Address

1423/1 Queens Road, MELBOURNE VIC 3004

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 1:00 PM

Frequently Asked Questions

Find answers to common questions about our services

How quickly do you respond to enquiries?

We respond to all enquiries within 24 hours on business days. For urgent matters, please call/SMS us directly and our team will assist you right away.

Do you offer free consultations?

Yes! We provide a free initial consultation to discuss your real estate goals and show you how we can help. Book your consultation today.

What areas do you service?

We proudly service Melbourne CBD and surrounding suburbs within a 50km radius. Excitingly, we're also preparing to expand into regional Victoria soon.

Can you help with property valuations?

Absolutely! Our team offers professional property valuations for sales, refinancing, and investment purposes. Get in touch today to book your valuation.

What makes your property management different?

We are a boutique agency that prides itself on personalised service, transparent communication, and proven results. You won't get lost in the crowd with us—we treat every property as if it were our own.

How do you handle tenant selection and screening?

We carefully screen all tenants through background checks, rental history reviews, and references, ensuring the right fit for your property.

Do you arrange repairs and maintenance?

Yes. We coordinate with a trusted network of licensed tradespeople to handle repairs and maintenance promptly, keeping your property in excellent condition.

How often do you conduct routine inspections?

We complete detailed routine inspection in the 3rd month and every 6 months thereafter, with full written reports and photos provided to you.

What are your management fees?

Our low fees are very competitive and are tailored to each property. Contact us today for a transparent, no-obligation quote.

When do I receive my rental income?

Rental income is disbursed upon the receipt of rent payments on a monthly cycle directly to your nominated account.

What happens if my tenant falls behind in rent?

We follow a strict arrears process in line with Victorian legislation and keep you informed every step of the way. If needed, we represent you at VCAT.

Can I switch to your agency from another manager?

Yes! We make switching simple by handling the entire handover process on your behalf. It's stress-free for you.

Do you manage both residential and commercial properties?

Yes—we manage residential rentals, commercial properties, storage units, and carparks.

Are you fully licensed and insured?

Yes. We are a fully licensed real estate agency and carry professional indemnity insurance for your peace of mind.

Do you help with landlord insurance claims?

Yes, we assist owners with landlord insurance claims, making the process smoother and less stressful.

How do you ensure compliance with Victorian tenancy laws?

Our team stays up to date with Victorian Residential Tenancies Act requirements and other legislation, ensuring your property is always compliant.

Does your agency comply with the Victorian compliance checks?

Yes, we work with CheckHero to conduct all required compliance checks, including smoke alarm, electrical, and gas safety inspections across all our managed properties.

I heard about the promotion — $500 Visa gift card or cashback. Is this correct?

Yes! When you switch your property management to us, you'll receive a $500 Visa gift card or cashback as a welcome bonus. It's our way of saying thank you for trusting us with your property. If you have a carpark or storage unit, we will still offer you a $100 Visa gift card or cashback as our appreciation for your support. Enquire today to claim your offer.